Dogs and cats are welcome with prior written permission of management; limit 2 pets per apartment.
24-HOUR EMERGENCY ON-CALL (AFTER-HOURS) MAINTENANCE
248-373-5080, then press #9 after phone is answered
Please call (248) 373-5080 to submit an after-hours emergency request (M-F after 5pm-8am and 24-hours Saturdays and Sundays). After phone is initially answered, you will be prompted to push #9 to reach our Emergency Maintenance Team.
Emergency calls should be answered by a maintenance team member. You will NOT be allowed to leave a message.
After the assessment, the maintenance tech is instructed to notify the resident of the time it will take he/she to arrive depending on severity and if they are finishing up a prior emergency call.
Upon arrival the technician is to secure the requested emergency situation and report follow-up the next business day to complete any uncompleted repairs.
The following is a list of emergencies requiring attention by an “on-call” technician:
Please schedule all non-emergency maintenance issues by submitting a “maintenance request” through your Resident Portal located on the home page of our website bhapts.com. Please note; you must have your Beacon Hill account number to log into your resident portal. Our maintenance team will be happy to address your maintenance request within 24-72-hours of submission of the request, during regular business hours Monday through Friday 9:00 am – 4:00 pm. Delays in completion of service may occur due to harsh weather conditions, property emergencies and/or if permission to enter is not granted.
**Beacon Hill staff/maintenance may only enter a unit if leaseholder is present with the exception of emergency response/entry should any damage be occurring to Beacon Hill Management property/assets and maintenance is unable to reach lease holder. If upon arrival, the situation is found to be a false emergency maintenance call a $50. Non-emergency maintenance fee will be added to the tenant’s ledger.
**NO PERMISSION TO ENTER is offered to our residents as a courtesy, as we want to respect all client’s privacy. However, in certain circumstances, maintenance and management must enter with or without permission. Please refer to lease contract;
SECTION 9: Access to Premises: it is expressly understood and agreed by Resident that Management or its agents shall have free access at all reasonable hours to the premises for the purpose of examining the same or exhibiting same to prospective buyers or residents or for making alterations or repairs on said premises in which Management may desire to make. Emergency access is at Managements discretion.
**LOCK-OUT POLICY – Tenants who request entry to their unit due to a lock-out will be charged a $25.00 fee to the tenant ledger. This fee also applies during regular business hours. NO CASH NOTE: for security of our residents, ONLY LEASEHOLDERS 18-YEARS OR OLDER are granted entry to the apartment after personal verification with Beacon Hill Management Personnel. No family members, friends or over the phone authorized entry will be permitted. NO EXCEPTIONS.
As always, we appreciate your patience and understanding while we service our residents’ maintenance needs and thank you for choosing our community.
Should you have any further questions or concerns, please contact management.